Delivery + Returns

 

The Turntable is a family run record shop and café selling used and new vinyl records, fantastic coffee, incredible cakes, delicious soups + sandwiches, turntable accessories and merchandise. 

We are based in the UK and ship all over the world.

Get more music in your life!

First and foremost we want you, our fantastic customers, to have a great experience when you purchase from us at TheTurntable.uk and if you feel our standards fall below what you expect of us then please don't hesitate to contact us at orders@theturntable.uk. We will endeavour to reply to all queries within 24 hours. 

Delivery Times

 

- We aim to dispatch all items within 48 hours and most are dispatched the same day!

- UK 2-5 days

- UK delivery cost is £3.50 up to 2 Kilograms and £9 over 2 Kilograms. (An average new single 12" record with sleeve and packing weighs 300g) This allows us to keep the cost as low as possible for most of our customers who typically order less than 5 records at a time. 

- Europe 7-15 Days

- Europe delivery cost is £7.50 up to 1 Kilogram and £14 over 1 Kilogram. (An average new single 12" record with sleeve weighs 300g) This allows us to keep the cost as low as possible for most of our customers who typically order less than 5 records at a time. 

- Rest of the world 7-15 Days

- Rest of the world delivery cost is £12 up to 1 Kilogram and £16 up to 2 Kilograms. (An average new single 12" record with sleeve weighs 300g) This allows us to keep the cost as low as possible for most of our customers who typically order less than 5 records at a time. 

Orders Not Received 

- In the event that you do not receive your order within 7 days of our suggested delivery times, please email us at orders@theturntable.uk and we will look into it.

Damaged In Transit 

 

- The postal system is not perfect and occasionally you will receive goods damaged in transit. If this is the case, please contact us at orders@theturntable.uk

Undelivered Items

 

- Items returned to us at The Turntable that have not been signed for when required can be refunded minus postage costs or redelivered with repeat postage charges at the same delivery rate. 

Cancellation of Orders 

 

- Orders cancelled where items are out of stock will have no charge. Orders cancelled by the customer after 1 hour and before dispatch of the items are subject to a £2 administration fee. 

Returns

- In the event of faulty goods please advise us within 7 days of receipt and we will offer a refund or replacement items, whichever you prefer. Duplicate orders; please contact orders@theturntable.uk and we will sort it out.

- Unwanted goods may be returned in mint condition and may be subject to a restocking fee of up to 50% at our discretion. Postage costs to be paid by the purchaser. This does not affect your rights under UK Distance Selling regulations. Please contact orders@theturntable.uk

 

- Unauthorised returns will not be refunded.

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